Throughout my career I have been asked one specific question greater than any other, 'What does a Casino Host do'. It may be very difficult to answer. My solution was 'I assist the casino's profitability' which was followed by a 'what''?
If you Google Casino Host, if you have been pages of definitions, job descriptions, how to become a Host. It is even placed in Wikipedia! The position even has numerous names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls beneath the marketing department and in most cases reports to The Director of PLayer Development who consequently reports to your VP of Marketing.
Most casino players haven't met a number, determine if they have a host or qualify for tons. Some casinos can have a link beneath the Gaming tab that may introduce the Hosts for your property having a contact email. Other casinos will provide you with an exact play level you need to achieve prior to deciding to will be assigned a host. As stated in the previous article, the Players Club brochure will show you at what tier level you may be eligible for a bunch. Unless you're very large player, you've probably never met your host, or even determine if have one. Until they calls you to definitely introduce themselves and invite you to the property. Better known as Telemarketing.
The casinos have a very data base of guests which have acquired a players card. The program that is used shows your play. For example; if you are a slot player it shows total coin-in/coin-out and your value for the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is on a daily basis you go to the casino. It also shows what your value on the casino might be if made more trips.
Making more trips to a casino is founded on your loyalty, the client service you will get, maybe if you feel lucky at the property, direct mail offers from your property, location and I am sure a number of other factors. What if you had a personal casino host that greeted you within your visits, took care of amenities and room reservations on your trip and made you feel comfortable on your stay? You can be a bit more loyal compared to that property. Guests like to have a 'contact' in Las Vegas, Atlantic City or wherever you go to gamble. Even local casinos have a bunch program.
If you are gambling at, or frequenting a house on a regular basis and spending some dough, you have a bunch! You are saved to someone's list and will be acknowledged. I know this does not happen. The business has evolved. It is a bit more about telemarketing and having you in the door. Personal customer service continues to be placed on the back-burner. A good host could make the time to meet and greet his guests, regardless of what the ADT. Everyone wins on this scenario. As a gamer you possess a contact plus a go-to person and will probably visit more often, receive more comps and move up a tier or two using the players club. The casino could have an increase in play from you.
A more info month or two ago I decided to attempt a casino inside a large chain of local properties that I are not to in a few time. I held the very best tier card on the time I was playing there and wasn't greeted. I went players club, received my new card and played a little. The following day I received an email from a host thanking me for returning and inviting me back. I replied towards the email asking why I wasn't greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you are spending a qualifying cost and time, you have tons. If you're feeling you deserve one, ask a slot floor individual who is the host on duty and talk to them. Be cordial, polite and expect some customer satisfaction. It is the job